Our website address is: https://miksresin.co.za.
Effective Date: 25 February 2026
MiksResin (“we”, “us”, “our”) is a sole proprietor business operated by Maike, a handcraft resin artist based in Durban, South Africa. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and any applicable regulations.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at www.miksresin.co.za or interact with us via WhatsApp, Instagram, or email.
1. Who We Are
Business Name: MiksResin
Owner: Maike Fry
Location: Durban, South Africa
Website: www.miksresin.co.za
WhatsApp: +27 84 446 9393
Email: mikki@miksresin.co.za
Instagram: @miksresin1
For the purposes of POPIA, MiksResin is the Responsible Party for your personal information.
2. Information We Collect
2.1 Information You Provide Directly
- Your name and contact details (phone number, email address) when you message us via WhatsApp or email
- Delivery address when you place an order
- Payment details as required to process transactions
- Your preferences, special requests, or custom order specifications
- Any other information you voluntarily share in the course of your communications with us
2.2 Information Collected Automatically via Our Website
- IP address and browser type
- Pages visited and time spent on the website
- Referring website or source
- Device information (desktop, mobile, tablet)
Our website is built on WordPress and may use cookies and standard website analytics tools to collect this information. You may disable cookies through your browser settings, though some features of the site may be affected.
2.3 Information Collected via WhatsApp
When you interact with us via WhatsApp, please be aware that WhatsApp (owned by Meta Platforms, Inc.) has its own privacy policy and data processing practices. Our use of WhatsApp is limited to facilitating orders and communication about our products. We do not store WhatsApp conversation data beyond what is necessary for order fulfilment.
3. Why We Collect Your Information
We collect and use your personal information for the following purposes:
- To process and fulfil your orders and arrange delivery
- To communicate with you about your orders, queries, or custom requests
- To provide you with product information or updates if you have requested these
- To improve our website and the way we operate
- To comply with our legal and regulatory obligations
- To resolve disputes or issues that may arise
We will not use your personal information for any purpose incompatible with the above without obtaining your prior consent.
4. Legal Basis for Processing
Under POPIA, we process your personal information on the following grounds:
- Performance of a contract: to deliver products you have ordered
- Your consent: where you have expressly agreed to receive communications or updates
- Compliance with a legal obligation: where required by South African law
- Legitimate interest: to operate our business and respond to your enquiries
5. How We Share Your Information
We do not sell, rent, or trade your personal information to any third parties. We may share your information only in the following limited circumstances:
- With courier or delivery service providers, solely to enable delivery of your order
- With payment processors, as necessary to complete your transaction securely
- With law enforcement or regulatory authorities, where required by law or court order
Any third parties with whom we share your data are required to handle it responsibly and in accordance with applicable data protection laws.
6. Social Media and Third-Party Platforms
Our website and business operations involve the use of third-party platforms including:
- WhatsApp (Meta Platforms, Inc.) – used for product catalogues and customer communication
- Instagram (Meta Platforms, Inc.) – used to share work-in-progress and completed pieces
These platforms have their own privacy policies and terms of service. We encourage you to review them. MiksResin is not responsible for the data practices of these third-party platforms.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. In general:
- Order and customer records are retained for a minimum of five (5) years in accordance with South African tax and commercial law
- Marketing communications records are retained until you withdraw your consent
- Website analytics data is retained for a maximum of twenty-four (24) months
When personal information is no longer required, we will securely destroy or anonymise it.
8. Security of Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction. These measures include:
- Secure storage of customer records
- Use of reputable and secure payment processing platforms
- Limiting access to personal information to only those persons who need it to perform their duties
Please note that no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Regulator as required by POPIA.
9. Your Rights Under POPIA
As a data subject, you have the following rights in respect of your personal information:
- Right to access: You may request a copy of the personal information we hold about you.
- Right to correction: You may request that we correct any inaccurate or incomplete personal information.
- Right to deletion: You may request that we delete your personal information, subject to our legal retention obligations.
- Right to object: You may object to the processing of your personal information on grounds relating to your particular situation.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.
- Right to lodge a complaint: You have the right to lodge a complaint with the Information Regulator of South Africa.
To exercise any of the above rights, please contact us at mikki@miksresin.co.za. We will respond to your request within a reasonable timeframe and no later than 30 days.
10. The Information Regulator
If you are not satisfied with how we handle your personal information or your rights request, you may contact the Information Regulator of South Africa:
Website: www.justice.gov.za/inforeg
Email: inforeg@justice.gov.za
Telephone: +27 (0) 10 023 5200
11. Children’s Privacy
Our products and website are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we may delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The revised policy will be posted on our website with an updated effective date. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
MiksResin
Attn: Maike Fry (Responsible Party)
Email: mikki@miksresin.co.za
WhatsApp: +27 84 446 9393
Location: Durban, South Africa
This Privacy Policy was drafted in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.